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31  Starting Up / Starting Up / Re: New to the biz, questions about area and population etc on: September 02, 2012, 02:51:38 PM
IMHO, hoping for 150 - 200 customers in that small of a population is probably an unrealistic goal.  I am in my 9th year.  I service an area of over 500,000.  I don't have 100 customers.  I did for about a week in January of '08.  Then I took a hard hit that year.  4 years later I almost reached 100 again.  Then in the last month it was deja vu all over again.  I am way down.  

Scott, for the longest time I though you had over a 100 customers.   Shocked  Now my confidence in getting up to 100 customers where I am is looking slim.   Sad
32  Apartments and Condos / Apartments and Condos / Re: Bidding Dog Parks on: August 21, 2012, 09:01:04 PM
I am actually hoping to do the same thing  Smiley

One or two the city will hopefully build (so some time in the next 2-10 years) & the other a non-profit group is trying to have built.  Working on setting up a meeting with the groups organizer, to find out were it will be located and if and how I can help.  Would love to have a sign up on a fence in the park if possible or something.  In exchange for either scooping, maintaining and providing waste stations and bags, or by donating.
33  Customer Service and Communication / Customer Service and Communication / Re: Customer Service agreements / Welcome packs on: August 21, 2012, 08:53:28 PM
Thank you.  Sorry for not responding for such a long time. 

I was thinking about it and may just require: an estimated cost, if over the phone and we cannot meet; where the minimum start-up cost plus a partial or full month is required before starting.  So if it should cost more to clean the first time, i can just use the credit to cover it and ask for the remainder of the month next week. 

34  Customer Service and Communication / Customer Service and Communication / Re: Customer Service agreements / Welcome packs on: July 31, 2012, 03:38:19 PM
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Super nice if you can do that.  I have found that for me, about 99% of the time, we never meet the customer the first time.  They are quite thrilled that they don't have to take the time to set up a first meeting.  They are busy people that need to hire us to pick up their poop.  We may never ever meet them.

I was looking in to going that route; where it would not be necessary to meet.  How do you go about making an agreement on the service (email, online form, phone, etc.)  and receiving the first payment (since the amount can change based on time it takes and such)?
35  Starting Up / Starting Up / Re: Just starting out here.... on: July 15, 2012, 01:10:31 PM
I have a question though....I am setting up as a Sole Proprietor. I will be doing this as a part time business (atleast that is the plan). I also have a full time business of my own that is a sole proprietor as well....different industry completely.

My question, do i use the same Federal Tax Id that i use form my other business?   I do plan on calling the IRS about it, but i thought if somoene knew, it would save me the phone call.

You can use the same EIN or SSN as for the other business under sole proprietorship.  

Here is a link to explain EIN and businesses.  http://www.ehow.com/about_5262053_employer-identification-number-change.html

Another question i have....about Disinfectants.

Can it be purchased locally?  If so where?  I read on here about one or two that you can order online. But what about buying locally? anywhere?

Thanks for taking the time to read this and replying. Smiley


I assume you are talking about this tread http://pooper-scooper.com/discus/index.php?topic=1586.0

It's possible ... I guess.   Check out your pet stores and ask or ask the vets in your area and find out what they use and where they buy it.

 Smiley
36  Starting Up / Starting Up / Re: Newbie question about offering discounts when having a first time fee on: July 12, 2012, 11:52:52 AM
Thank you.   
37  Starting Up / Starting Up / Re: Thinking about starting a dog waste removal business in my area. on: July 11, 2012, 02:23:45 PM
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PrintVista premium business card for $10 (I think you get around 250 of them).

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FYI: I believe on that deal Vista Prints places their name on the back of the card.


I use their cards and no they do not place their name on the back of the cards. They are nice cards at a great price.

 Smiley My mistake.  The free cards and items will have the VistaPrint name on them.

Also, you can go to www.vistaprint.com/quality  to get 500 business cards for $10.  Got the promo in the mail and thought I'd pass it on.  Wink

if you ever order from Vistaprint do a google search of vistaprint coupons.    right now I'm looking at tons of stuff and found a coupon for 50% off.  And their prices are pretty cheap as it is.  I love vistaprint!!  I wish I could find someone local that was close in price but have had no luck at all

I personally us retailmenot.com to search for online coupons or codes for discounts from online stores.
38  Starting Up / Starting Up / Re: Newbie question about offering discounts when having a first time fee on: July 11, 2012, 02:19:09 PM
They are just regular dog toys that cost $1.00 each. I get them at Walmart and Target.  I have nothing against the Dollar Store as I get all my tissue paper and bows there. (3 bows, the curly hang down kind for $1.00) I just prefer  not to get the dog toys there.

I  should mention that the brochures, business cards, FAQ (aka rules and crap) and newsletter are put in an envelope with there first name(s) on the front and a big Thank You written on the back.  

Almost always they are not home on the first visit.  I do let them know we will be bringing the gift bag.  I tell them we will usually leave it on the front porch or in the mailbox.  (By telling them we will leave it in the mailbox we are getting permission to put something in there mailbox.)

Great.  Thanks. 
One last question, where do you prefer to get gift bags and "lost of a pet" sympathy cards (A little off topic, sorry)?
39  Starting Up / Starting Up / Re: Thinking about starting a dog waste removal business in my area. on: July 09, 2012, 07:58:06 PM
Quote
PrintVista premium business card for $10 (I think you get around 250 of them).

Quote
FYI: I believe on that deal Vista Prints places their name on the back of the card.


I use their cards and no they do not place their name on the back of the cards. They are nice cards at a great price.

 Smiley My mistake.  The free cards and items will have the VistaPrint name on them.

Also, you can go to www.vistaprint.com/quality  to get 500 business cards for $10.  Got the promo in the mail and thought I'd pass it on.  Wink
40  Starting Up / Starting Up / Re: Newbie question about offering discounts when having a first time fee on: July 09, 2012, 07:41:46 PM
Every single new customer get a gift bag, with a super nice bow that hangs down on the bag.  The bag has dog toys wrapped in tissue paper for the amount of dogs, along with 5 business cards, 2 or more brochures, .....

I like the gift bag and dog toy idea.   What sort of toy(s) do you gift to new customers?
41  Starting Up / Starting Up / Re: Newbie question about offering discounts when having a first time fee on: July 09, 2012, 01:15:55 PM
I've read some good and bad about giving treats.

Like what? Huh
42  Starting Up / Starting Up / Re: Newbie question about offering discounts when having a first time fee on: July 08, 2012, 08:36:12 PM
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...want to get people to prepay for monthly service.   I am afraid many people will be reluctant to give money for a service they know nothing about...

Service Agreement (contract) helps ease the fear.  This way they will know exactly what they are getting.
Also, show that you care by asking if they have any more questions and giving them a card in which they can contact you if a question comes up. 

Offering a treat to the dog - with owners permission - helps.
43  Starting Up / Starting Up / Re: Thinking about starting a dog waste removal business in my area. on: July 04, 2012, 08:29:11 PM
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.....utility trailer (really don't want to get but probably have to) going to cost around $400.

Since you don't have any customers yet maybe just start with a few five gallon buckets and lids.  Their is a lid you can buy at Home Depot that will seal in odor and cost about $6 each. 
 
Quote
PrintVista premium business card for $10 (I think you get around 250 of them).
FYI: I believe on that deal Vista Prints places their name on the back of the card.
44  General Category / General Discussion / Re: A little over 1 year in business-Slight concern though on: July 04, 2012, 08:07:26 PM
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(Northerners with winter homes down here)
You will never hear a Texan call them "Snow Birds".  They are refereed as Winter Texans.
45  Starting Up / Starting Up / Re: Newbie with lots of questions on: July 02, 2012, 10:24:19 AM
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Also don't bank on customers staying with you for a year or more.  I have had customers quit after a month or two.
OK. This sentence probably came across strong. 

I just remember that you mentioned, on another tread, that it would cost $500 for a booth and if you got one customer in a year it would be paid for.  I just wanted to warn you not to always expect that outcome of a customer staying with you for a year. 

A few months ago I had what I though was a great month.  I got three new customers that called based on business cards left at stores and got three calls from a $515 direct mail ad.  The next month I lost my 1st customer followed by two from the direct mail ad and another that hired me in January.

Now I don't expect what happened to me to be the norm but for a newbie like me to have a volatile two months like that.  Well, I learned to be a bit more cautious. 

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If you're losing a lot after only a few months, maybe you should ask them why?
Scott,
I always do.  Lost their job, financial reasons, son is now old enough to scoop, and the last dog died.
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