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31  General Category / General Discussion / Re: What type of disinfectant chemicals do you use? on: November 21, 2012, 01:08:39 PM
dwilson,
the tread is 5 years old.  Yes, bleach and water is can be cheaper and more effective but it can also damage fabric and corrode the metal spring in a spray bottle.
32  Insurance, Licensing, Permits, Etc. / Insurance, Licensing, Permits, etc / Re: Insurance monthly? on: November 11, 2012, 04:35:30 PM
Call and ask the insurance companies you are interested in.  Some may allow you to pay a quarter at a time if you ask.
33  Office Procedures, Scheduling, Routing / Office Procedures, Scheduling, Routing / Re: What step? on: October 21, 2012, 06:43:16 PM
I too find that if I take the time to call and ask for the payment that usually works well.  the problem is that I HATE calling to ask for the money.  It seems like at the time of the next billing I always have about $1300 or more still owed to me.  I could really use that money!  I need to get better at that I suppose.  Roll Eyes Roll Eyes Roll Eyes Roll Eyes

Same here.  Just with one less zero  Smiley.

TGP,  Thanks for the advice.  I looked at my state's laws on late fees and will stay with the 10% but will add the late fee terms to the invoices.  Hope that helps with getting paid on time. 
34  Office Procedures, Scheduling, Routing / Office Procedures, Scheduling, Routing / Re: What step? on: October 20, 2012, 10:35:59 PM
Thank you. 

I have been a little lenient with a couple of my clients; they pay but usually a week or two after the due date.

I was going to change my late fee from a one time 10% to 5% for every week late.
35  Office Procedures, Scheduling, Routing / Office Procedures, Scheduling, Routing / Re: What step? on: October 18, 2012, 04:13:38 PM
I am curious, how much do you charge for a late fee?

36  Dealing with Dogs / Dealing with Dogs / Re: Biscuits on: October 06, 2012, 06:56:31 PM
Quote
"milkbone" type biscuits
I recommend offering Milkbone and not a generic brand.  It will cost a few pennies more a treat but (hope this does not happen) you will hear of a recall on Milkbone products sooner then on some generic brand.

I like the small size of milkbone biscuits.  It is about the right size for all dogs to enjoy.
37  Dealing with Dogs / Dealing with Dogs / Re: Biscuits on: October 06, 2012, 06:47:50 PM
I bring and give out Milkbone dog biscuits.  The plain original ones.

When I do the meet and greet and we agree on a service schedule and a agreement is signed I ask if [dog(s) name] can have a Milkbone and if I can give one every time I see the dog(s).

So far everyone has been alright with it.  I have had only one person say no because the dogs were on a special natural diet or something. 

The good thing about Milkbone is it is a recognized name and most dog owners have at one point in time given their dogs a Milkbone.  So the owner will probably know if the dogs had an allergic reaction. 
38  Advertising and Marketing / Advertising and Marketing / Re: "Refer a friend" on: October 06, 2012, 02:54:57 PM
Something similar to what tgp went through happened to me.  The dog, a Boxer, was the sweetest thing to me when the owner was around but one day I when into the backyard when only the dog was outside and the dog went into attack mode. 
39  Advertising and Marketing / Advertising and Marketing / Re: "Refer a friend" on: September 28, 2012, 07:26:36 PM
I am offering 20$ credit to both (client and new customer).  I will be letting all my clients know in my newsletter next week.
40  Starting Up / Starting Up / Re: New to the biz, questions about area and population etc on: September 02, 2012, 02:51:38 PM
IMHO, hoping for 150 - 200 customers in that small of a population is probably an unrealistic goal.  I am in my 9th year.  I service an area of over 500,000.  I don't have 100 customers.  I did for about a week in January of '08.  Then I took a hard hit that year.  4 years later I almost reached 100 again.  Then in the last month it was deja vu all over again.  I am way down.  

Scott, for the longest time I though you had over a 100 customers.   Shocked  Now my confidence in getting up to 100 customers where I am is looking slim.   Sad
41  Apartments and Condos / Apartments and Condos / Re: Bidding Dog Parks on: August 21, 2012, 09:01:04 PM
I am actually hoping to do the same thing  Smiley

One or two the city will hopefully build (so some time in the next 2-10 years) & the other a non-profit group is trying to have built.  Working on setting up a meeting with the groups organizer, to find out were it will be located and if and how I can help.  Would love to have a sign up on a fence in the park if possible or something.  In exchange for either scooping, maintaining and providing waste stations and bags, or by donating.
42  Customer Service and Communication / Customer Service and Communication / Re: Customer Service agreements / Welcome packs on: August 21, 2012, 08:53:28 PM
Thank you.  Sorry for not responding for such a long time. 

I was thinking about it and may just require: an estimated cost, if over the phone and we cannot meet; where the minimum start-up cost plus a partial or full month is required before starting.  So if it should cost more to clean the first time, i can just use the credit to cover it and ask for the remainder of the month next week. 

43  Customer Service and Communication / Customer Service and Communication / Re: Customer Service agreements / Welcome packs on: July 31, 2012, 03:38:19 PM
Quote
Super nice if you can do that.  I have found that for me, about 99% of the time, we never meet the customer the first time.  They are quite thrilled that they don't have to take the time to set up a first meeting.  They are busy people that need to hire us to pick up their poop.  We may never ever meet them.

I was looking in to going that route; where it would not be necessary to meet.  How do you go about making an agreement on the service (email, online form, phone, etc.)  and receiving the first payment (since the amount can change based on time it takes and such)?
44  Starting Up / Starting Up / Re: Just starting out here.... on: July 15, 2012, 01:10:31 PM
I have a question though....I am setting up as a Sole Proprietor. I will be doing this as a part time business (atleast that is the plan). I also have a full time business of my own that is a sole proprietor as well....different industry completely.

My question, do i use the same Federal Tax Id that i use form my other business?   I do plan on calling the IRS about it, but i thought if somoene knew, it would save me the phone call.

You can use the same EIN or SSN as for the other business under sole proprietorship.  

Here is a link to explain EIN and businesses.  http://www.ehow.com/about_5262053_employer-identification-number-change.html

Another question i have....about Disinfectants.

Can it be purchased locally?  If so where?  I read on here about one or two that you can order online. But what about buying locally? anywhere?

Thanks for taking the time to read this and replying. Smiley


I assume you are talking about this tread http://pooper-scooper.com/discus/index.php?topic=1586.0

It's possible ... I guess.   Check out your pet stores and ask or ask the vets in your area and find out what they use and where they buy it.

 Smiley
45  Starting Up / Starting Up / Re: Newbie question about offering discounts when having a first time fee on: July 12, 2012, 11:52:52 AM
Thank you.   
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